Terms and Conditions

As a waste management broker providing waste solutions across the UK, we are committed to providing our customers with a reliable and efficient service.

To ensure transparency and set clear expectations, we have outlined the following terms and conditions:

Definitions and interpretation:

Agreement means the agreement between the Service Provider and the Customer relating to the provision of Services in accordance with these Terms and Conditions and any Service Agreement.

Commencement date means the date on which provision of the Services will commence as requested by the Customer or otherwise agreed in writing between the parties.

Agreement is the agreement between the Service Provider and the Customer relating to the provision of Services in accordance with these Terms and Conditions and any Service Agreement.

Customer: The individual or entity receiving the services.

Company: The waste management broker providing the services.

Services: The waste management, recycling, and environmental services provided by the Company.

Response Times

We will respond to all customer inquiries within one business day. This includes phone calls, emails, and any other form of communication.

For most requests or issues, we will make our best effort to respond within 1 hour between 7am and 9pm, seven days a week.

If we are unable to provide a full resolution within the initial response, we will provide an estimated timeline for a complete response.

Service availability and Company responsibilities

Our waste management brokerage services will be available between 7am and 10pm, 7 days a week, except for scheduled maintenance or unforeseeable circumstances.

The Company will perform the Services in a professional and timely manner.

The Company will comply with all relevant laws and regulations related to waste management.

The scope of Services includes waste collection, recycling, disposal, and any other related services as agreed upon.

In the event of scheduled maintenance, we will provide our customers with at least 5 business days' notice. In the case of unforeseeable circumstances, such as system outages, we will communicate the issue and provide updates on the restoration of services as soon as possible.

Reporting and Communication

We will maintain open communication with our customers, providing updates on any changes to our services, industry regulations, or other relevant information.

We will also provide our customers with reports, on request, detailing the waste management services we have facilitated, including the types and quantities of waste, waste transfer notes, as well as any relevant environmental and cost information.

Customer Responsibilities

The Customer must ensure that waste is properly segregated and stored as per the guidelines provided by the Company.

The Customer must provide access to the premises for the Company to perform the Services.

The Customer must report any missed collections or issues in a timely manner so that recovery and remedial action can be taken.

Financial information charges and payment

Zap will provide VAT invoices to the customer within 10 working days of month end. Except in circumstances where Zap is querying financial information provided by the waste provider.

o The Customer agrees to pay the charges for the Services as specified in the contract.

o Payment terms 7 days from the date of invoice.

o Late payments may incur interest.

Continuous Improvement

We are committed to continuously improving our services and will regularly review our SLA to ensure it meets the evolving needs of our customers.

We welcome feedback from our customers and will use this information to identify areas for improvement and implement necessary changes.

By adhering to this SLA, we aim to provide our customers with the highest level of service and support in their waste management needs. If you have any questions or concerns, please do not hesitate to contact us.

Liability

The Company’s liability for any loss or damage arising from the Services is limited to the amount paid by the Customer for the Services. The Company is not liable for any indirect or consequential losses.

Termination

Either party may terminate the contract by giving 90 days written notice.

Zap Waste Systems may terminate the agreement immediately if the customer fails to comply with these terms and conditions.

Term and Termination

The Agreement shall have effect on and from the Commencement Date and, shall continue in full force and effect unless and until either Party terminates the Agreement with immediate effect by giving not less than 90 days’ prior written notice to the other Party (or such alternative notice period as agreed between the parties in writing).

The Service Provider will continue to provide the services for the duration of the Collection Period.

Without affecting any other right or remedy available to it, either Party may terminate the Agreement with immediate effect by giving written notice to the other Party if the other Party takes or has taken against it any step or action in connection with its entering into administration, provisional liquidation or any composition or arrangement with its creditors (other than in relation to a solvent restructuring), being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of its assets or ceasing to carry on business or, if the step or action is taken in another jurisdiction, in connection with any analogous procedure in the relevant jurisdiction.

Without affecting any other right or remedy available to it, the Service Provider may terminate the Agreement with immediate effect by giving written notice to the Customer if: the Customer fails to pay any Fees or amount due under the Agreement on the due date for payment; or

- the Customer commits a material breach of any term of the Agreement which breach is irremediable or (if such breach is remediable) fails to remedy that breach within a period of 14 days after being notified in writing by the Service Provider to do so; - Without affecting any other right or remedy available to it, where the Customer commits a material breach of any term of the Agreement or fails to pay any amount due under the Agreement on the due date for payment, the Service Provider may at its sole discretion suspend the Services with no liability to the Customer for as long as it deems necessary to remedy that breach.

- On termination of the Agreement, the Customer shall immediately pay to the Service Provider all of the Service Provider’s outstanding unpaid invoices and interest and, in respect of Services supplied but for which no invoice has been submitted, the Service Provider shall submit an invoice, which shall be payable by the Customer immediately on receipt. - Termination of the Agreement shall not affect any rights, remedies, obligations or liabilities of the Parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the Agreement which existed at or before the date of termination.

- Any provision of the Agreement that expressly or by implication is intended to come into or continue in force on or after termination of the Agreement shall remain in full force and effect.

Confidentiality

Both parties agree to keep confidential any information obtained during the Agreement.

Governing Law

These terms and conditions are governed by the laws of England and Wales.

Amendments

Any amendments to these terms and conditions must be agreed upon in writing by both parties.