Privacy policy
WHY WE PROCESS PERSONAL DATA
We will process your personal data where;
You have given consent to the processing of your personal data for one or more specific purposes
It is necessary to fulfil an order or a contract to which you are a party or in order to take steps at your request prior to entering into a service agreement
It is necessary for compliance with a legal obligation to which we are subject
It is necessary in order to protect your vital interests
WHEN WE PROCESS YOUR DATA
We process your data when you access our services and website including;
Viewing or subscribing to our website and social media channels
Signing up to, subscribing, licensing or accessing our services
Corresponding with us using services such as web contact forms, telephone, email or written letter
Signing up to marketing material or newsletters
Applying for a job
WHAT WE DO WITH YOUR DATA
We use your data to improve our service to customers, this is how;
Provide you with personalised access to our services
Fulfil collections and deliveries, using GPS to determine your location
Carry out our obligations from any agreements you have entered into with us
Provide you with information about services we offer that are similar to those that you have already purchased or enquired about
Provide you with newsletters, promotions and other information about services that may interest you where you have consented to such communications
Customer satisfaction surveys and market research
Process job vacancy applications and CVs
Respond to your enquiries and complaints
Notify you about changes to our services
OUR DATA PROTECTION PRINCIPLES
Under GDPR, all personal data collected and stored by us must be processed according to a set of core principles. Our principles are as follows:
We will only collect data for specific, explicit and legitimate purposes
We will process your data in a fair, lawful and transparent way
All data collected will be adequate, relevant and limited to what is necessary for the purposes of processing
We will only keep for longer than is necessary for its given purpose (please see retention section)
All collected data will be processed in a manner to ensure security of data including protection against unauthorised or unlawful processing, accidental loss, and destruction or damage by using appropriate technical or organisational measures
DATA SHARING AND PROVIDING YOUR DATA TO THIRD PARTIES
Sometimes it is necessary to provide our third party suppliers and partners with your data to carry out our service on your behalf.
We will provide your personal data to third parties when they need the data to perform particular functions in delivering our services to you or as part of our regulatory compliance (e.g. The Environment Agency or HMRC).
The data we provide to them is limited to what is necessary to complete the service (e.g. full address, contact details) and only when they have the necessary legal framework and contract in place to process personal data we provide, in the same way as we process it.
For customers who have accessed our services via The Compost Network, we may share your data with our partners at BioPak, and Reconomy, in order to fulfill your request. Our partners may reach out on behalf of The Compost Network with information or products you have expressed an interest in.
Individuals have the following basic rights concerning data registered by The Compost Network - to:
access and read their data
have their data corrected or deleted
object to usage of their data
express any concern they have about our use of their data
The above rights are valid unless they conflict with laws or other legitimate use The Compost Network has for processing the personal data.
DATA SECURITY
We will safeguard your personal data in a way that ensures appropriate security from unauthorised or unlawful processing, accidental loss, destruction or damage.
We have put in place procedures to encrypt and safely store your data. We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach.
RETAINING YOUR PERSONAL INFORMATION
We will retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (e.g. The Environment Agency or HMRC).
We may also retain your personal data for a reasonable period afterwards to allow us to respond to any follow up enquiries or complaints.
We carry out reviews of the information we store and will anonymise or delete the information as is appropriate following review.
CHANGES TO OUR PRIVACY POLICY
We keep our privacy policy under regular review and we will place any updates in this document and web page.
HOW TO CONTACT US
You can contact us to discuss any aspects of your personal information by emailing info@zapwaste.com